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Center for Digital Education & Converge: research in education technology for K-12 and higher education

Not in Our School: Case management enables better responses to school bullying, safety and security issues

on May 29, 2012

According to the National Center for Education Statistics, 62 percent of school staff members say they witness bullying twice a month. Whether it’s a bullying incident, noticeable changes in behavior or occurrences of graffiti and vandalism, it is important for K-12 schools to monitor and address security and safety incidents. However, documenting and managing incidents from initial report through resolution can be a challenge. A school may not have a single tracking system for incident reports, response actions and associated documentation. This issue brief from the Center for Digital Education discusses how a case management system is the solution schools need to manage multiple documents and activities throughout the process of investigation and resolution. New systems are now available for capturing and analyzing incidents across a school or district. These case management systems — designed to meet the workflow and records requirements of education — can dramatically change a school’s ability to handle bullying and other safety and security issues.

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